FAQs

What is the estimated delivery time for my order?
We aim to dispatch your order the same working day where possible. UK delivery is approximately 2 days if the STANDARD option is chosen or next working day if the EXPRESS option is chosen. Highlands & island plus orders from outside the UK will take a little longer. You will be notified if there are any changes to this timeframe.

Do you deliver outside the UK?
Yes we deliver to most countries. For heavy items, you may need to contact us for a shipping price.

Can I collect my order?
Yes, collection is available between 9-5 Monday-Friday. Please advise if collecting and we will ensure you order is ready.

Do you offer refunds on items?
A full refund will be provided if the item is returned in an unused, resalable condition within 30 days. Refund of the postage cost is discretionary

What should I do if there is a problem with my order?
Please contact us by instant chat, email or telephone and we will work together to reach a resolution as quickly as possible

Can I get more information about a product before purchasing?
Absolutely! We love to hear from our customers and would be delighted to discuss any product in full and offer advice and guidance